This is a common error when customers download the theme package and upload it immediately with this theme package. First, please extract/unzip the theme package you download from themeforest. The installation file is located in the Theme folder.

When purchasing the wrong theme, please do not download it and immediately submit a refund request. We will check the theme status, if you haven’t downloaded the theme we will refund you. If you have downloaded the theme, you will not receive a refund. Even if we agree to refund you and during that time you download the theme, the refund decision will be reversed.

All of your emails will be reviewed and checked manually carefully. However, based on the number support tickets and the nature of the request itself, the response time can be up to 12 – 24 hours (Monday to Friday). Our timezone is GMT+7

Images used and included in this theme are for demo purpose only. COMMERCIAL USAGE IS NOT ALLOWED AND IS AT YOUR OWN RISK.

Normally we never respond more than 12 - 24 hours after you submit a support request (Except Saturday and Sunday). However, there are some cases where we have responded but customers reflect in the comment that they have not received any emails. Please check some issues:

1 - All emails we respond to you are answered via the email you registered for a Themeforest account

2 - Please double check the Spam Box section, it is possible that for some reason the email has been queued as spam mail.

You only need to pay once, no monthly payments

1 - Save $3200+ with our built-in theme features for Free.You don’t need to pay more for additional Apps

2 - There is an app we partner with 3rd party judge.me review, which is a free and paid plan app. If you just use our demo-like features, it's completely free.